No Internet Connection – Basic Troubleshooting Steps

Overview

If your computer does not have internet access, the issue is often resolved with a few quick steps.

Issue

You may notice:

• “No Internet” message
• Outlook not updating
• Websites not loading
• Phone showing “No Ethernet Connection”
  
   

Troubleshooting / Steps

1. Check that your network cable is securely connected.
2. Restart your docking station (if applicable).
3. Restart your computer completely (not just sign out).
4. If using Wi-Fi, verify that Wi-Fi is turned on and connected to the correct network.

After restarting, allow 2–3 minutes for the network to reconnect. You should notice a Wi-Fi signal or an ethernet connection as seen below.

Additional Information

If the issue continues after restarting, contact the IT Service Desk.

📞 Phone: 740-652-7075
📧 Email: ITSupport@fairfieldcountyohio.gov