How to access support for the Avaya Cloud Office unified communications system

How to access support for the Avaya Cloud Office unified communications system

Business Hours: 8:00am-5:00pm EST Monday-Friday

1. Open a ticket with ATC Super Support
   1. Call or Text: (513) 323-8000
   2. Email: SuperSupport@4atc.com
   3. Live Chat: https://4atc.com

After Hours Support (Nights, Weekends, and Holidays):

1. Call Avaya Cloud Office: (866) 282-9245
   1. Note the ticket number
2. Send the ticket number to ATC Super Support:
   1. Leave a voicemail at: (513) 323-8000
   2. Email: SuperSupport@4atc.com
   3. Submit after hours chat form: https://4atc.com

Escalation Process:
If you have opened a ticket through the proper steps outlined, and wish to escalate the issue further:

1. Contact Brandi Kathman

Brandi Kathman
Super Support Team Lead
Call/Text: (513) 323-8010
Email: bkathman@4atc.com

2. Contact Alex Cooley and Cameron Laughlin

Alex Cooley
Consultant
Call/Text: (513) 323-8012
Email: acooley@4atc.com

Cameron Laughlin
Consultant
Call/Text: (513) 323-8013
Email: claughlin@4atc.com

3. Contact Nick Enger

Nick Enger
Chief Technology Officer
Call/Text: (513) 323-1127
Email: nenger@4atc.com