How to access support for the Avaya Cloud Office unified communications system

How to access support for the Avaya Cloud Office unified communications system

Business Hours: 8:00am-5:00pm EST Monday-Friday

  1. Open a ticket with ATC Super Support
    1. Call or Text: (513) 323-8000
    2. Email: SuperSupport@4atc.com
    3. Live Chat: https://4atc.com

After Hours Support (Nights, Weekends, and Holidays):

  1. Call Avaya Cloud Office: (866) 282-9245
    1. Note the ticket number
  2. Send the ticket number to ATC Super Support:
    1. Leave a voicemail at: (513) 323-8000
    2. Email: SuperSupport@4atc.com
    3. Submit after hours chat form: https://4atc.com

Escalation Process:
If you have opened a ticket through the proper steps outlined, and wish to escalate the issue further:

1. Contact Brandi Kathman

Brandi Kathman
Super Support Team Lead
Call/Text: (513) 323-8010
Email: bkathman@4atc.com

2. Contact Alex Cooley and Cameron Laughlin

Alex Cooley
Consultant
Call/Text: (513) 323-8012
Email: acooley@4atc.com

Cameron Laughlin
Consultant
Call/Text: (513) 323-8013
Email: claughlin@4atc.com

3. Contact Nick Enger

Nick Enger
Chief Technology Officer
Call/Text: (513) 323-1127
Email: nenger@4atc.com

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